Branch Manager
Location: San Antonio, TX
Start Date: Immediate
Employment Type: Permanent/Full Time
Scope
The San Antonio Branch Manager is responsible for the operational and financial performance of the San Antonio branch. Ensure branch performance metrics, i.e.: overall profitability, revenue, backlog, are reported, met, and projected on a monthly, quarterly, and annual basis. Additional duties include the management of all personnel at the San Antonio branch, handling C-Level sales initiatives, set margins and booking requirements, work with accounting and operations to set processes and policies, and handle the overall direction of the branch.
Duties
- Financial Performance: Provide monthly revenue projections for company performance and perform within +/- 10% of these projections. Monitor and maintain margin performance to meet annual budget. Provide leadership and feedback to all department managers so that they are clear on the financial goals and working cohesively toward the common goal. Responsible for developing annual revenue and gross margin budgets as well as the supporting strategies to attain them. Be able to identify and implement cost reducing measures. Ensure that both Installation and Service departments meet or exceed the annual booking and margin quotas.
- Customer Satisfaction: Maintain professional relationship with customers and drive customer loyalty. Have the ability to lead the branch to meet schedules and deadlines, and minimize outstanding warranty issues in a timely manner. Participate in job quality grading system.
- Staffing: Monitor monthly manpower absorption and assist with monthly manpower assessments. Assess manpower requirements and provide justification to support needs. Responsible for the overall direction, coordination and evaluation of these units. . Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Staff Development: Lead branch leadership team to facilitate interdepartmental communication and cooperation. Monitor and maintain personnel review process for management team. Assist employees in improving professionalism and skills. Work with sales personnel to monitor and improve individual close rates and quality of quote log. Hire and develop sales personnel.
- Expert Execution: Monitor/Manage internal training program and the internal assessment and competency matrix. Track field assessments and customer satisfaction surveys.
- Maintain Closed Loop Estimating Standards: Maintain logs in Installation and Service. Publish estimating standards in each department and maintain estimating accuracy by Sales personnel. To increase accuracy of estimate, monitor engineer’s deviations and work with Senior Project Managers to improve estimate quality. Participate in Post-Mortem meetings.
- Program Development: Monitor external opportunities and initiate new product offerings. Assess internal strengths and weaknesses to create improve processes.
- Marketing Plan: Create and publish a formal marketing plan that includes Installation, Service, Commercial and customer training. Identify and monitor market indicators. Forecast trends that change market potential. .
- Account Management: Establish and maintain a formal Account Management system. Publish an account satisfaction report on a regular basis.
- Quality: Establish and communicate quality standards. Monitor and verify the quality of installations. Identify causes of poor quality throughout the department. Monitor and verify quality of engineering products. Minimize warranty calls.
- Problem Solving: Have the ability to identify and resolve problems with Project Managers, Engineering Department, quality of installation, checkout, software and graphics. Be able to identify and resolve problems perceived by the customer. Be able to anticipate problems with product and/or staffing. Develop problem-solving skills in Project Managers and Engineers. Participate in Post Mortems of all projects.
- Communication/Documentation: Be timely with administrative documentation. Promote interdepartmental cooperation and team building within company. Work closely with, and support, Texas Regional Manager.
- Professional Presentation: Maintain a professional presentation in appearance and in written and verbal communication. Participate in industry functions. Coordinate customer and employee functions. Provide leadership that supports the local branch, regional and ALC vision and mission. Mentor branch personnel in professionalism.
Qualifications
All of the below or a combination thereof:
- Bachelor’s degree in business, or a related field.
- 5 - 10 years of experience in the temperature control industry or closely related construction industry
- Experience with Automated Logic product a plus
- Sales or Operational Management experience a plus
- General knowledge of accounting and financial knowledge required
- Ability to perform tasks and meet goals with little direction required
- Customer service focus and problem solving skills required
- Strong leadership and management skills
- Strong communication skills
Automated Logic is an Equal Opportunity Employer M/F/D/V
Who to Contact
Company: Automated Logic
Name: Human Resources
Phone: (281) 837-0777
Email: