GLENS FALLS HOSPITAL

Founded in 1897, Glens Falls Hospital is a 410-bed acute care facility serving a six-county region in upstate New York. The 1 million square feet complex includes a six-floor (plus basement) patient tower, completed in 2006, and a five-floor medical arts building with cancer treatment and outpatient surgical centers.

Over the past two decades, Glens Falls Hospital’s building automation system had grown into a tangle of three distinct control systems which were poorly integrated and documented. The new patient tower had not been properly commissioned; hospital staff had received little to no training; and with the vendor maintaining proprietary control, “Maintenance was incredibly frustrated with the operating system,” noted Jeremy McDonald, P.E., principal at Guth DeConzo Consulting Engineers.

The move to the WebCTRL® system followed Guth DeConzo’s 2009 feasibility study which identified potential energy conservation projects. Among the recommendations: improvements to building controllers.

“Our challenge was to show the hospital that moving forward with the WebCTRL system was a better path than expanding existing systems,” remarked Brian Johnson, Sales Engineer at Eastern Heating and Cooling, Inc., Automated Logic’s regional dealer. “It took more than three years of demonstrations, multiple meetings and interviews with many levels of hospital management. We needed to demonstrate our technical expertise, and hospital management needed to be educated about our resources and technical knowledge to provide 24x7 support for their DDC and HVAC systems,” Johnson continued.

Drawing on its regional success in the healthcare sector, and taking both a consultative and collaborative approach, Eastern developed relationships from the hospital’s boiler room to its C-Suite. The company introduced Glens Falls personnel to other healthcare customers as well as its own staff. And it secured referrals from within and outside the hospital.

That approach ultimately paid off. In early 2011, Eastern was awarded a sole source contract for the first phase of the controls upgrade, covering just under half of the hospital’s square footage (it has since been awarded a sole source contract for the second and final phase).

The upgrade proved to be Eastern’s largest and most complex healthcare project to date. The project included:

• replacing three control systems with one
• re-programming 20,000 automation points across a number of third-party systems, many of them with poor documentation
• coordinating all work with the consulting engineers, the mechanical contractor (Monahan Metals) and hospital
• scheduling spaces designated for Phase I (patient rooms, operating rooms, radiation and dialysis units, etc.) without disrupting the hospital operations.

In the year following its building controllers and mechanical systems upgrades, Glens Falls Hospital experienced a dramatic 12 percent reduction in energy consumption, saving $300,000. Among the energy-saving tools the hospital is using the Environmental Index™ tool, which monitors the relationship between comfort and efficiency. Hospital executives are extremely satisfied with the project and its results.

“Automated Logic has helped our hospital not only conserve energy, but has made our technicians more effective,” said Fred Rohde, Engineering Manager. “(WebCTRL) is such a user-friendly system that some nursing leaders use it as well.”

“I can’t say enough about the team from Eastern and Automated Logic,” added Ron Zimmerman, P.E., Vice President/Plant Operations and Support Services. “They really understood the value of the patient experience.”